We, New Zealand Post Limited (NZ Post)
- Recognise the person(s) signing the Rural Delivery Service Agreement as the contracting party (“Rural Delivery Customer”), authorised to sign on behalf of all other persons named in the Agreement.
- Agree mail will not be given to any other person without written consent from the Rural Delivery Customer.
- Will observe relevant provisions contained in the Postal Services Act 1998, Public Contract for Delivery of Postal Articles, and Postal User’s Guide in providing service. These are available for viewing at NZ Post stores or online..
- Will determine delivery frequency and routes for Rural Delivery Service at our discretion, taking factors such as local delivery arrangements, household and/or business density, road conditions, Owner Driver safety and ease of access into consideration.
- Reserve the right to relocate, withdraw, change delivery frequency, delivery time or method of delivery on one month’s written notice to the Rural Delivery Customer.
- Will deliver to gate where the property is located on an existing delivery route and the mailbox can be easily and safely serviced from a vehicle, otherwise to a location within the existing delivery route.
- Reserve the right to refuse delivery on private roads or where access is obstructed by a gate(s).
- For tracked parcel deliveries, will deliver to door provided that the dwelling is within 0.5km (one way) from the delivery point (mail box) or defined route, and there are no closed gates, unsuitable access, dogs etc. preventing delivery.
- Reserve the right to withdraw Rural Delivery Service immediately if it is found to be used for illegal purposes.
- May refuse delivery of an article where there is a dispute between parties over entitlement, until entitlement has been determined. If there is no agreement or a default in agreement, NZ Post will treat the article as undeliverable.
- May publish the name and postal address details of all people receiving mail at the Rural Delivery Customer’s address except where non-listing has been indicated in writing (see “Protecting your privacy” section within the application form). All care will be taken in compiling details but neither the publisher nor NZ Post will accept responsibility for any errors or omissions or the results of such. All information will be held by NZ Post or by an approved agent of NZ Post and may be made available to businesses or organisations for the purpose specified within the application form. Under the Privacy Act 2020, individuals have the right to request access to, and correction of, their personal information held by NZ Post. You can review, see or correct your personal information held by NZ Post at any time. Phone 0800 804 307 or write to: Addressing Services Manager, NZ Post, PO Box 23, Wellington.
- Will provide a pickup service to Rural Delivery Customers, providing articles of mail with the correct postage affixed are placed in the Rural Delivery Customer’s mail box with the flag raised to signal collection.
- Reserve the right to alter, change or amend the Rural Delivery Service Terms and Conditions on one month’s written notice.
You, the Rural Delivery Customer
- Confirm that each of the individuals named within the application form has authorised the disclosure to, and use by, NZ Post of their personal information for the purposes set out above.
- Will, to help achieve accurate delivery, advise your correct postal address to all parties likely to correspond with you. Your postal address should include your name, initials, street/road number and name (where available), your Rural Delivery number and location from which the Rural Delivery Service operates. Mail addressed to other parties not listed on the Rural Delivery Service Agreement should be addressed care of the Rural Delivery Customer’s name.
- Shall return any mail not intended for you or other persons listed on the Rural Delivery Service Agreement to NZ Post promptly.
- Will observe relevant provisions contained in the Postal Services Act 1998, Public Contract for Delivery of Postal Articles, and Postal Users' Guide. These are available for viewing at NZ Post stores.
- Agree that it is your responsibility to erect and maintain in good condition, at your cost, a rural mail box that meets NZ Post specifications (including for safety and delivery access).*
- Agree that your name, initials and/or the street/road number of your property must be clearly printed on your rural mail box.
- Agree that you will erect your rural mail box at a site agreed with your local Rural Delivery contractor and NZ Post delivery team. The mail box shall be located to allow easy, all-weather access for delivery and shall comply with traffic regulations, local bylaws and the Health and Safety in Employment Act 2015.
- Agree to notify NZ Post if you no longer require the Rural Delivery Service to be provided, indicating where you would like your mail delivered in the future.
* You may purchase or build your own rural mail box provided that it meets NZ Post specifications. Purpose-built rural mail boxes can be purchased from selected hardware store, farm supply outlets and online direct from mannufacturers. For more information about Rural Delivery please contact our Customer Care Centre.