Terms of Business

NZ Post is required by law to meet specific performance standards. Read our terms of business including The Public Contract and Postal Users' Guide to find our standard terms and the postal legislation relating to our products and services.

Acceptable Use of Public WiFi Policy

Alcohol sending terms

These terms and conditions apply to the sending of alcohol via NZ Post’s domestic or international services.

Business Account General Terms

Courier Address Database Offline Extract Terms

These Terms apply to your access to and use of our Database Updates.

Courier & Express - additional information and guidelines

Direct Debit Terms and Conditions

Mobile app terms and conditions

These terms and conditions apply to the use of the New Zealand Post iPhone, iPad and Andriod app (the "mobile app")

NZ Post’s Market Insights Terms and Conditions

NZ Post Parcel Notifications Terms and Conditions

Service terms - Courier Services

Service Terms - International Freight Services

Service Terms – Payment Services

Service Terms – Postal Sending Services

Service Terms – Mailhouse Services

Supplier Code of Conduct

The goal of this NZ Post Group Supplier Code of Conduct is to positively influence the supply chain. This means enabling and supporting suppliers to review their current approach to sustainability and make tangible improvements that will benefit their business, and ours, as well as society and the environment.

Standard Terms & Conditions products and services

The standard terms and conditions of the products and services offered by NZ Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide.

Supplying to NZ Post

Find out about how NZ Post buys goods and services and what sort of purchasing method you should expect when you supply to us.

Variable Prices

Variable rates - International inbound

Website Terms and Conditions

Terms and conditions for the NZ Post website, www.nzpost.co.nz and its sub-domains.