Standard terms & conditions products and services

Or were you after: 

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide.

Delivery targets

Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.

Required postage

The required postage is the value of postage required for New Zealand Post to carry the item. The required postage excludes the costs of any envelopes, any overprinting and BrandPost services. The required postage and specifications are subject to change.

Prices subject to change

Prices and specifications are subject to change and are recommended retail prices.

Cover for loss or damage, prohibited & restricted items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.