Rural Delivery

Before Rural Post can provide your free delivery service, you must complete a Rural Delivery Service Agreement.

Rural Delivery

Before Rural Post can provide your free delivery service, you must complete a Rural Delivery Service Agreement.

Here's how rural delivery registration works

Verify ID

1. Verify

Tell us that you are 'you'

Enter address

2. Enter

Enter rural address details

Rural Delivery

3. Agree

Agree to the Rural Delivery Service Agreement

Get confirmed

4. Done

Get confirmation from us

What you will need

NZ Post account

Register or sign in with an NZ Post account.

Your ID

We need your New Zealand Drivers Licence or New Zealand Passport;

Your delivery detail

We need your delivery details including address and people receiving mail.

Rural delivery service types

As a rural delivery customer you need to apply and be accepted for the rural delivery service that best fits your situation. 

Gate delivery is only available where the property is located in an area where an existing rural delivery service passes and the mailbox can be easily and safely serviced from a vehicle.

Where gate delivery services are not able to be provided, a mail delivery service will be provided to a single or aggregated delivery point (nests of mailboxes), placed at an agreed location within the existing delivery route that is closest to the applicant’s property. Depending on individual circumstances, this may be at the entrance to a specific road or to the nearest terminal point on the existing delivery.

Where a housing development is established on, or close to an existing rural delivery route, a mail delivery service will only be provided to aggregated delivery points (nests of boxes) at an agreed location. This is usually within the existing delivery route that is closest to the development.

Depending on individual circumstances, this may be at the entrance to a specific road, the entrance to the development, or to strategically/centrally placed mailbox nests within the development, (provided these are within the existing delivery route and does not impact on the existing network by doing so).

You will need to check that the rural delivery service is available in your area by contacting our National Contact Centre. If the service is not available, ask about other NZ Post delivery services that may be available including Private BoxCounter Delivery or Community mailboxes.

Applying for rural delivery service

To apply for a rural delivery service you need to complete a Rural Delivery Service Agreement. You can do this at your local NZ Post Outlet or online.

Parcel Redirect
Parcel Redirect

Redirect your mail

As well as applying to be registered as a Rural Post customer, you can also redirect your mail from your current address to your new rural address. 

Rural delivery mail should be addressed as follows:

Mr W L Smith
21 Greens Road
RD 2
Ruawai 0592

Mail addressed to people not listed in your Rural Delivery Service Agreement should be addressed c/- your name and Rural Delivery address:

Mr & Mrs G O'Brien
C/- Mr W L Smith
21 Greens Road
RD 2
Ruawai 0592

Sending mail from a rural mailbox

Outgoing mail and CourierPost items can be collected by your Rural Post owner-driver. Raise the flag on your mailbox to show mail is waiting to be picked up.

The correct postage should also be applied to your items - your Rural Post owner-driver can tell you the right postage and sell you stamps and a selected range of other products.

Your rural mail will be delivered if your mailbox:

  • Has a minimum size of 400mm deep x 270mm wide x 270mm high, with a flag fitted to indicate mail is awaiting collection
  • Provides access by a front-opening, non-locking hinged door and fitted with a mail slot large enough for large magazines to be placed inside without bending or opening the door. The mail slot should be no less than 250mm x 30mm. Mail should drop out of sight to keep it secure
  • Is located to allow easy, all-weather access and positioned so your Rural Post owner-driver can reach it without leaving their vehicle. The best location may not always be by your gate. It‘s important you comply with local bylaws, traffic regulations and phone/power cable requirements. Please discuss your options with your Rural Post owner-driver before constructing your mailbox
  • Has the street/road number of your property (if available) clearly printed on the box in numerals at least 25mm high. Local Authorities are progressively allocating numbers to all properties in their area and your property may already have a number allocated. If not, or if you would prefer to use your name, please feature your initials and surname, or company name.

Height and positioning of mail slot

The recommended height of your mailbox mail slot is between 1m and 1.2m from the ground. This allows easy and safe access without the Rural Post owner-driver having to get out of their vehicle.

You can buy a purpose-built rural mailbox from selected retail and hardware outlets.

Change my detail

Changing your details

If you need to change details such as your name, phone number or the names of people living at your address, simply ask for a Change of Customer Details form at your local post shop.

No parcels

Cancelling your service

If you no longer require the Rural Delivery Service, you’ll need to ask for a Change of Customer Details form at your local PostShop. You can also redirect your mail from your current rural address to your new address.