Counter delivery terms & conditions

You may arrange for items sent via our postal network to be held at an NZ Post store for collection. Items addressed only to a town are treated as addresses for Counter delivery.

Counter delivery is a short term delivery option and will only be provided to you for a maximum period of 3 months. We may refuse or terminate Counter delivery if other delivery services, such as Postie delivery, Rural delivery or PO Box/Private Bag delivery, are available to you. We may also terminate the Counter delivery service by giving you 30 days' notice.

Counter delivery items will be held for 30 days before being returned to sender unless:

  • the sender has requested a shorter period of time;
  • the item is a domestic Economy item (previously ParcelPost or ParcelPost Tracked)  - these items are returned to sender after 14 days; or
  • you have been receiving the Counter delivery service for longer than 3 months or we have given you notice that the service is being terminated and that notice period has expired - these items will be immediately returned to sender.

You must present suitable identification when collecting items over the counter.