International Business Reply

Encourage your international customers or prospects to respond to your business mail by offering International Business Reply - the postal version of a freephone number.

Or were you after: 

You can offer International Business Reply with all your business mail sent internationally. Post as much or as little as you like – and you’ll only be charged for the responses you receive.

We’ll deliver responses to your New Zealand Post PO Box or Private Bag address.

Delivery targets differ depending on the country of origin.

Cost to receive mail by International Business Reply

The cost for International Business Reply is $1.53 including GST per response from all countries worldwide.

  Dimensions Minimum thickness Weight
Cards Min: 90mm x 140mm
Max: 130mm x 235mm
0.18mm Paper: 140gsm
Max: 10g
Envelopes Min: 90mm x 140mm
Max: 130mm x 235mm
N/A Max: 50g

Receiving mail by International Business Reply

The first step is to apply for a New Zealand Post PO Box or Private Bag (if you currently do not have one) for the International Business Reply responses to be sent to. You also need to have a New Zealand Post Account to use this service.

The second step is to apply for an International Business Reply authority number by completing the application form and including an example of your response device. You cannot have an International Business Reply authority number that is already being used by someone else or if New Zealand Post decides it isn't suitable.

The third step is using the International Business Reply layout guide below to design your response device. When your format has been approved you can have your printer print your International Business Reply authority number beneath the International Air (Par Avion) indicator at the top left corner of your response.

Once you have completed these steps you can include your pre-printed International Business Reply card or envelope with your mail.

Format requirements

Your card or envelope design must meet the following requirements:

  • Your response device must meet the above layout guidelines so that overseas postal administrations recognise that no postage is required
  • Response devices must be addressed to a New Zealand Post PO Box or Private Bag address in New Zealand. Street addresses are not accepted
  • Your response can be either a card or an envelope.

We recommend that you talk with us about your International Business Reply card or envelope design prior to printing. You can have your layout approved by faxing it to 0800 501 702 or posting it to us at the FreePost address provided on the application form. We’ll be in touch if we have any queries or need to suggest a change to your design. If everything is ok, we’ll let you know that your design has been approved.

As soon as your International Business Reply layout design is approved, you can go ahead and have your cards or envelopes printed.

Apply authority word or number

Complete and submit the International Business Reply application form (PDF - 41KB) and post using the FreePost address on the form, or fax to 0800 501 702.

Cancelling an authority number

You are able to use your International Business Reply authority number until it is cancelled, either by yourself, or New Zealand Post.

Please inform us in writing if you wish to cancel your International Business Reply authority number. You can do this by post or fax:

Post
The Manager
National Contact Centre
Private Bag 208038
Highbrook
Auckland 2161

Email
fp.pp@nzpost.co.nz

Fax
0800 501 702

New Zealand Post reserves the right to cancel your International Business Reply authority number at any time.

Once your International Business Reply authority number is cancelled, please inform your customers that the number is no longer to be used. You’ll continue to be charged for any business mail received using your International Business Reply authority number after it has been cancelled.

Notifications and payment

When you receive International Business Reply responses, we’ll leave your responses in your New Zealand Post PO Box or Private Bag and we will charge the payment to your New Zealand Post Account.

Find out how to open a New Zealand Post Account.

Please note: Your International Business Reply authority number is not the same as your FreePost authority number.

Terms and conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

Delivery Targets

You can expect that items will usually arrive at their destination within the delivery target specified. Because New Zealand Post does not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer. For information on our delivery targets for international destinations, view our guide to World Zones.

Required postage

The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.

Cover for loss or damage, prohibited & restricted items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.

(All products/services mentioned) are trade marks of New Zealand Post Limited.

Next steps