Hold mail

We can hold your mail so you don’t have to worry about your mailbox overflowing while you’re away.

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With our Hold service, everything sent to your postal address is kept safe and secure while you are away. We simply hold all the addressed mail delivered to your address for up to 12 weeks including extensions.

Setting up your hold

You can apply for this service online. All you need to do this is your New Zealand Drivers Licence and a credit card for payment.

Alternatively, you can visit your local PostShop to set up your hold. You will need to show a form of identification – a Passport, New Zealand Drivers Licence, Hospitality 18+ card, SuperGold Card or Community Services Card.

You need to apply to have your mail held at least three working days before you want the service to start.

Hold service fees

The fees depend on how long you want us to hold your mail. Senior Citizens can use the service for free.

Duration Household Senior citizen (65 + years)
From 1 day up to 1 week $5.50 Free
Up to 2 weeks $11 Free
Up to 3 weeks $16.50 Free
Up to 4 weeks $22 Free
Up to 5 weeks $27.50 Free
Up to 6 weeks $33 Free
Up to 7 weeks $38.50 Free
Up to 8 weeks $44 Free
Up to 9 weeks $49.50 Free
Up to 10 weeks $55 Free
Up to 11 weeks $60.50 Free
Up to 12 weeks $66 Free

Amending your hold

Online

If you have registered, you can change your existing Hold request online. If you have created a Hold request prior to registering, search for your Hold request.

In store

If you have put mail on hold at your local PostShop and you wish to amend your Hold service, you'll need to go back to your local PostShop to action your request.

You will be required to provide proof of identification where amendments are made at a PostShop as amendments can only be made by an occupant of the address or an authorised agent of the person who made the original request. Fees will apply to all Hold service extensions.

Hold mail service details

  • New Zealand Post is unable to hold ParcelPost Tracked, CourierPost and items over 3kg. Mail delivered by other postal operators and newspapers and circulars can’t be held.
  • Held mail cannot be accessed for the duration of the Hold Service term.
  • Hold requests entered online must be for a minimum period of 2 days.
  • New Zealand Post reserves the right to accept, reject or cancel your Hold Service at any time. You will receive an email to confirm that your Hold request has been accepted, rejected or cancelled, if you submitted your Hold request online. If you have put your mail on hold at your local PostShop and we have rejected or cancelled your Hold request, we will notify you by phone.
  • If you have paid for a Hold Service request and cancelled it before it starts, you are eligible for a refund. Please contact our Customer Service Centre for further details.
  • We will use reasonable care and skill in providing the Hold service, but to the maximum extent permitted by law, New Zealand Post's liability for any loss or damage however caused in providing this service is limited to refunding the fee (if any) you have paid us for the service.
  • If you have registered with Mover Services and want to change your existing Hold request apply online.
Terms and conditions

  • Your mail will be held at a New Zealand Post branch for the period specified by you (up to a maximum of 12 weeks in total including extensions).
  • Fees apply for this service. More information is available at any PostShop or by contacting our Customer Service Centre.
  • New Zealand Post is unable to hold:
    • Part of the mail to any address (i.e. all mail to the same address must be held)
    • ParcelPost Tracked- and CourierPost items over 3kg
    • Mail delivered by other postal operators
    • Newspapers and circulars
  • Held mail cannot be accessed for the duration of the Hold service term. If you have put a Hold service request online, you are able to amend your Hold service request (extending, reducing and cancelling) online using your Hold service reference number and the email address you provided at purchase. However, if you have put mail on hold at a PostShop and you wish to amend your Hold service, you'll need to go back to a PostShop to action your request. You will be required to provide proof of identification where amendments are made at a PostShop as amendments can only be made by an occupant of the address or an authorised agent of the person who made the original request. Please note that fees will apply to all Hold service extensions.
  • New Zealand Post reserves the right to accept, reject or cancel your Hold Service at any time. You will receive an email to confirm that your Hold request has been accepted, rejected or cancelled, if you submitted your Hold request online. If you have put your mail on hold at a PostShop and we have rejected or cancelled your Hold request, we will notify you by phone.
  • If you have paid for a Hold service request and cancelled it before it starts, you are eligible for a refund. Please contact our Customer Service Centre for further details.
  • We will use reasonable care and skill in providing the Hold Service, but to the maximum extent permitted by law, New Zealand Post's liability for any loss or damage however caused in providing this service is limited to refunding the fee (if any) you have paid us for the service.
  • Information on the extent of New Zealand Post's liability in relation to the carriage and delivery of postal items is set out in our Public Contract and Postal Users Guide. Copies are available online at www.nzpost.co.nz or at any PostShop.
  • New Zealand Post will use the New Zealand Transport Agency database solely to verify your details using the information you provide from your driver licence and will not store your driver licence details if you are putting your mail on hold using the online service. New Zealand Post takes no responsibility for the accuracy of the information provided or the misuse of identity information for the purposes of identity verification through the New Zealand Transport Agency database. New Zealand Post does not act on behalf of Land Transport New Zealand in the provision of information and New Zealand Transport Agency takes no responsibility for New Zealand Post's conduct or actions in the provision of such information.
  • If you have registered with New Zealand Post, we will use your details for the purpose for which it is provided. We will hold your details securely and will only use it in developing and running New Zealand Post and/or providing you information about products and services that we think might be of interest to you (including from our selected business partners). You may ask us to show you the personal information we hold about you and to make corrections to it.
  • New Zealand Post will use your credit card details only for the purpose of payment for the online Hold service transaction and will not store your credit card details.

 

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