Poste Restante

Poste Restante is an inexpensive service for receiving letters and parcels while you’re visiting New Zealand from overseas.

The Poste Restante service provides you with:

  • a location to hold mail until you are ready to collect
  • a facility to redirect mail
  • a facility to leave messages
  • storage facilities for parcels to be collected when ready.

Receiving Poste Restante mail

All Poste Restante mail should be addressed as follows:

Recipient
Delivery service
Town, postcode
Country

For example:

David Franklin
Poste Restante
Levin 5510
New Zealand

Prices

The Poste Restante service is free for letters, documents and small parcels held for up two months. Large parcels can also be held for up to two months – they will be held for the first seven days free of charge, and then $2.50 per parcel per seven days (or part thereof).

Duration Letters and parcels up to 2kg Parcels 2-30kg
0 - 7 days Free Free
7 days - 2 months Free $2.50 per week

You can have mail redirected from one Poste Restante location to another within New Zealand for an additional $7.00 (for up to two months).

The cost of an overseas redirection will depend on the service required (International Air or International Courier) and the World zone it is sent to.

Things you need to know

  • We cannot redirect mail to a hotel, motel, motor camp or boarding house.
  • After two months, any unclaimed letters or parcels will be returned to sender.

Poste Restante locations

PostShop Address Postcode Phone Fax
Alexandra 66 Tarbert Street 9320 03 440 2035 03 440 2036
Ashburton 390 East Street 7700 03 307 8610 03 307 8619
Auckland Wellesley Street Box Lobby
24 Wellesley Street West,
Auckland Central		 1010 0800 501 501  
Balclutha 2 John Street 9230 03 418 2180 03 418 2181
Blenheim 3 Scott Street 7201 0800 501 501 03 578 0189
Christchurch Christchurch Box Lobby,
67 Cashel Street		 8013 0800 501 501 03 353 1869
Dunedin 310 Moray Place 9016 03 474 0932 03 470 1362
Gisborne 127-137 Gladstone Road 4010 0800 501 501 06 860 3047
Greymouth 36 Tainui Street 3204 03 768 0123 03 768 7615
Hamilton Waikato Box Lobby
536 Anglesea Street​		 3204 07 848 0975 07 848 0947
Hastings 200 Market Street 4122 06 870 3205 06 876 3107
Hawera 162 High Street 4610 06 278 7197 06 278 4924
Hokitika 93 Revell Street 7810 03 756 8034 03 756 8035
Invercargill 51 Don Street 9810 03 214 7700 03 214 4140
Kaikohe 144 Broadway 0405 0800 501 501 09 405 3041
Kaitaia 104 Commerce Street 0410 0800 501 501 09 408 3101
Kerikeri 6 Hobson Avenue 0230 09 407 9721 09 407 9722
Levin 228 Oxford Street 5510 0800 501 501 06 368 9405
Masterton 181 Queen Street 5810 06 378 8300 06 370 9257
Mosgiel 107 Gordon Road 9024 0800 081 190 03 489 3685
Motueka 151 High Street 7120 03 528 8886 03 528 6612
Napier 1 Dickens Street 4110 06 835 3725 06 835 5234
Nelson 209 Hardy Street 7010 0800 501 501 03 546 7085
New Plymouth 21 Currie Street 4310 06 759 8931 06 757 9578
Oamaru 2 Severn Street 9400 03 433 1190 03 433 1191
Palmerston North 328 Church Street 4410 06 353 6900 06 355 4167
Queenstown 13 Camp Street 9300 0800 501 501 03 442 7976
Rotorua 1218 Tutanekai Street 3010 07 349 2397 07 348 6618
Takaka 29 Commercial Street 7110 03 525 9702 03 525 9716
Taumarunui 47 Miriama Street 3920 07 895 8149 07 895 8147
Taupo 46 Horomatangi Street 3330 0800 501 501 07 378 1141
Tauranga 17 Grey Street 3110 07 577 9911 07 577 6620
Te Awamutu 71 Bank Street 3800 07 871 5199 07 871 3157
Thames 517 Pollen Street 3500 07 868 7850 07 868 9603
Timaru 21 Strathallen Street 7910 03 686 6039 03 686 6041
Tokoroa 22 Bridge Street 3420 07 886 5099 07 886 1901
Waihi 21 Rosemont Road 3610 0800 501 501 07 863 7894
Waipukurau 22 Ruataniwha Street 4200 06 858 7501 07 858 7683
Wanaka 39 Ardmore Street 9305 03 443 8211 03 443 8212
Whanganui 115 Victoria Avenue 4500 06 345 4103 06 347 8009
Wellington 2 Manners Street 6011 0800 501 501 04 801 2428
Westport 155 Palmerston Street 7825 03 788 8193 03 788 8199
Whakatane 197 The Strand 3120 07 307 1155 07 307 1588
Whangarei 16 Rathbone Street 0110 09 430 2762 09 438 0037

 

Terms and conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

Delivery targets

Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.

Required postage

The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.

Cover for loss or damage, prohibited & restricted items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.

Next steps

You don't need to register - simply let others know which Poste Restante address you want your mail forwarded to and it will arrive ready for you to collect.