Poste Restante is an inexpensive service for receiving letters and parcels while you’re visiting New Zealand from overseas.
The Poste Restante service provides you with:
a location to hold mail until you are ready to collect
a facility to redirect mail
a facility to leave messages
storage facilities for parcels to be collected when ready.
You don't need to register - simply let others know which Poste Restante address you want your mail forwarded to and it will arrive ready for you to collect.
Receiving Poste Restante mail
All Poste Restante mail should be addressed as follows:
Name of PostShop
PostShop steet address
David Franklin (Post Restante)
ABC PostShop (need to include name of PostShop here)
1 Main St
The Poste Restante fees depend on how long you want to use this service. Your mail items can be held for up to two months – they will be held for the first seven days free of charge, and then will be charged for on a weekly basis.
Letters and parcels
(up to 30kg fee incl gst)
0 - 7 days
7 - 14 days
14 - 21 days
21 - 28 days
28 - 35 days
35 - 42 days
42 - 49 days
49 - 56 days
56 - 63 days
You can have mail redirected from one Poste Restante location to another within New Zealand.
Things you need to know
We cannot redirect mail to a hotel, motel, motor camp or boarding house.
After two months, any unclaimed letters or parcels will be returned to sender.
Poste Restante locations
Victoria Street Box Lobby
151 Victoria Street West,
Auckland Central, 1010
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.
Cover for loss or damage, prohibited & restricted items