Poste Restante is an inexpensive service for receiving letters and parcels while you’re visiting New Zealand from overseas.
The Poste Restante service provides you with:
- a location to hold mail until you are ready to collect
- a facility to redirect mail
- a facility to leave messages
- storage facilities for parcels to be collected when ready.
You don't need to register - simply let others know which Poste Restante address you want your mail forwarded to and it will arrive ready for you to collect.
Receiving Poste Restante mail
All Poste Restante mail should be addressed as follows:
Recipient
Name of PostShop
PostShop steet address
Town, postcode
Country
For example:
David Franklin (Post Restante)
ABC PostShop (need to include name of PostShop here)
1 Main St
Levin 5510
New Zealand
Prices
The Poste Restante fees depend on how long you want to use this service. Your mail items can be held for up to two months – they will be held for the first seven days free of charge, and then will be charged for on a weekly basis.
| Duration |
Letters and parcels |
|---|---|
| 0 - 7 days | Free |
| 7 - 14 days | $11.00 |
| 14 - 21 days | $16.50 |
| 21 - 28 days | $22.00 |
| 28 - 35 days | $27.50 |
| 35 - 42 days | $33.00 |
| 42 - 49 days | $38.50 |
| 49 - 56 days | $44.00 |
| 56 - 63 days | $49.50 |
You can have mail redirected from one Poste Restante location to another within New Zealand.
Things you need to know
- We cannot redirect mail to a hotel, motel, motor camp or boarding house.
- After two months, any unclaimed letters or parcels will be returned to sender.
Poste Restante locations
| PostShop | Address | Phone | Fax |
|---|---|---|---|
| Auckland | Victoria Street Box Lobby 151 Victoria Street West, Auckland Central, 1010 |
0800 501 501 | |
| Christchurch | Christchurch Box Lobby, 67 Cashel Street, 8013 |
0800 501 501 | 03 353 1869 |
| Hawera | 162 High Street Hawera, 4610 |
06 278 7197 | 06 278 4924 |
| Invercargill | 66-74 Tay Street Invercargill, 9840 |
03 211 0199 | |
| Kaikohe | 144 Broadway Kaikohe, 0405 |
0800 501 501 | 09 405 3041 |
| Kaitaia | 104 Commerce Street Kaitaia, 0410 |
0800 501 501 | 09 408 3101 |
| Kerikeri | 6 Hobson Avenue Kerikeri, 0230 |
09 407 9721 | 09 407 9722 |
| Masterton | 181 Queen Street Masterton, 5810 |
06 378 8300 | 06 370 9257 |
| Motueka | 151 High Street Motueka, 7120 |
03 528 8886 | |
| Oamaru | 2 Severn Street Oamaru, 9400 |
03 433 1190 | 03 433 1191 |
| Takaka | 29 Commercial Street Takaka, 7110 |
03 525 9702 | 03 525 9716 |
| Te Awamutu | 55 Arawata Street Te Awamutu, 3800 |
07 871 5199 | 07 871 3157 |
| Thames | 517 Pollen Street Thames, 3500 |
07 868 7850 | 07 868 9603 |
| Timaru | 21 Strathallen Street Timaru, 7910 |
03 686 6039 | 03 686 6041 |
| Wanaka | 39 Ardmore Street Wanaka, 9305 |
03 443 8211 | 03 443 8212 |
| Wellington | 7 Waterloo Quay, Pipitea Wellington, 6011 |
0800 501 501 | 04 801 2428 |
| Whangarei | 16 Rathbone Street Whangarei, 0110 |
09 430 2762 | 09 438 0037 |
Legal information
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
Delivery targets
Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.
Required postage
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.
Cover for loss or damage, prohibited & restricted items
Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.