Poste Restante

Poste Restante is an inexpensive service for receiving letters and parcels while you’re visiting New Zealand from overseas.

The Poste Restante service provides you with:

  • a location to hold mail until you are ready to collect
  • a facility to redirect mail
  • a facility to leave messages
  • storage facilities for parcels to be collected when ready.

Receiving Poste Restante mail

All Poste Restante mail should be addressed as follows:

Recipient
Name of PostShop
PostShop steet address
Town, postcode
Country

For example:

David Franklin (Post Restante)
ABC PostShop (need to include name of PostShop here)
1 Main St
Levin 5510
New Zealand

Prices

The Poste Restante fees depend on how long you want to use this service. Your mail items can be held for up to two months – they will be held for the first seven days free of charge, and then will be charged for on a weekly basis.

Duration

Letters and parcels up to 30kg fee (incl gst)

0 - 7 days Free
7 - 14 days $11.00
14 - 21 days $16.50
21 - 28 days $22.00
28 - 35 days $27.50
35 - 42 days $33.00
42 - 49 days $38.50
49 - 56 days $44.00
56 - 63 days $49.50

You can have mail redirected from one Poste Restante location to another within New Zealand.

Things you need to know

  • We cannot redirect mail to a hotel, motel, motor camp or boarding house.
  • After two months, any unclaimed letters or parcels will be returned to sender.

Poste Restante locations

PostShop Address Phone Fax
Auckland Wellesley Street Box Lobby
24 Wellesley Street West,
Auckland Central, 1010
0800 501 501  
Christchurch Christchurch Box Lobby,
67 Cashel Street, 8013
0800 501 501 03 353 1869
Hawera 162 High Street
Hawera, 4610
06 278 7197 06 278 4924
Invercargill 66-74 Tay Street
Invercargill, 9840
03 211 0199  
Kaikohe 144 Broadway
Kaikohe, 0405
0800 501 501 09 405 3041
Kaitaia 104 Commerce Street
Kaitaia, 0410
0800 501 501 09 408 3101
Kerikeri 6 Hobson Avenue
Kerikeri, 0230
09 407 9721 09 407 9722
Masterton 181 Queen Street
Masterton, 5810
06 378 8300 06 370 9257
Motueka 151 High Street
Motueka, 7120
03 528 8886  
Oamaru 2 Severn Street
Oamaru, 9400
03 433 1190 03 433 1191
Takaka 29 Commercial Street
Takaka, 7110
03 525 9702 03 525 9716
Te Awamutu 71 Bank Street
Te Awamutu, 3800
07 871 5199 07 871 3157
Thames 517 Pollen Street
Thames, 3500
07 868 7850 07 868 9603
Timaru 21 Strathallen Street
Timaru, 7910
03 686 6039 03 686 6041
Wanaka 39 Ardmore Street
Wanaka, 9305
03 443 8211 03 443 8212
Wellington 7 Waterloo Quay, Pipitea
Wellington, 6011
0800 501 501 04 801 2428
Whangarei 16 Rathbone Street
Whangarei, 0110
09 430 2762 09 438 0037

 

 
 
 
 
 
Terms and conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.

Delivery targets

Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.

Required postage

The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.

Cover for loss or damage, prohibited & restricted items

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.

Next steps

You don't need to register - simply let others know which Poste Restante address you want your mail forwarded to and it will arrive ready for you to collect.