Items sent within New Zealand that we can’t deliver and that have a sender’s address will be returned to the sender.
Mail without a return address that can’t be delivered is sent to our Returned Letters Office and dealt with in accordance with the Postal Services Act 1998.
We keep all undeliverable mail for a minimum of three months.
Mail sent from overseas
Undelivered letters, small parcels and all registered mail are returned to the country they were sent from. Parcels that are insured or over 2kg, and courier items, are dealt with according to the instructions on the customs declaration or consignment note.
Printed papers are only returned to the country they were sent from if specifically requested by the sender. This information must be marked on the item in the language of the destination country.