We want to help you get your parcel to its destination safely, so we’ve put together some simple guidelines. By following these easy steps, you can help us to:
Protect your parcel against damage while it is being transported and delivered.
Protect other customers’ parcels – you could be liable for damage to other items if it’s caused by inadequate packaging.
Protect our people and equipment against injury or damage.
By accepting your item, we do not acknowledge that your packaging is sufficient to ensure the item is delivered undamaged.
Wrap to allow for a 1.2m drop
Please ensure that any item is well packaged to endure a 1.2 metre drop. On occasion parcels could be dropped, have items dropped on them, be nudged, placed sideways and/or upside down, so it is important that the parcel is packaged safely. We recommend cushioning the corners and consider whether your items would be best protected by the use of an inside and/or outside container.
We recommend packaging materials such as:
Handi Bubble Wrap
Shredded or rolled paper
Polyethylene foam sheeting
When sending heavy items, please make sure they can’t move within the parcel during delivery to avoid damaging the outer packaging.
When sending a parcel, you will need to make sure that there are enough tickets to cover the cost of sending, so it’s important that you consider both size and weight to avoid under-ticketing your parcel. The greater of the actual or volumetric weight is used to determine the number of parcel tickets required.
Under-ticketed parcels will be charged the difference between the correct chargeable weight and the ticketed weight, plus an administration fee of $5.50 excluding GST.
Below are the maximum size and length restrictions when sending within New Zealand with CourierPost or NZ Post. Please be aware that for health and safety reasons, we may not pick up items that are above these maximum restrictions.
When sending an item using a Trackpak there is a 25kg weight limit. Contents must not extend beyond the edges of the Trackpak or be of a weight or shape that may burst the Trackpak or tear the perforated zip.
Below are our maximum size restrictions, either when using our yellow Trackpak range, or your own bag or envelope with the appropriate Trackpak ticket.
It’s important you understand your legal obligations as a sender of Dangerous Goods and the approval processes required for us to transport Dangerous Goods on your behalf.
While we are permitted to carry Dangerous Goods on your behalf and have robust systems and procedures in place, we can only do so if you comply with the obligations set out in the Land Transport Rule Dangerous Goods 2005 (PDF - 300KB) and meet the conditions in our Dangerous Goods policy. For this reason, you must seek approval from us before sending Dangerous Goods.
For any Dangerous Goods parcel we receive with incorrect or incomplete documentation, packaging or labelling, or if any compulsory requirement hasn’t been followed, an admin fee of $9.50 (excl. GST) will be charged. This is to cover our costs to either correct the error ourselves, or to return or dispose of items that don’t comply.
By using the correct address format, you’re helping us process and deliver your parcels accurately and within our service standards.
Address format and details
For prepaid tickets and Trackpaks, addresses written onto parcels should be clear and accurate, following the tips provided below. A handy way to check addresses is by using our Address Services Tool
When using eShip, or integrated labelling, address details should, where possible be validated against an address database such as the type-address drop down list in eShip. This will help ;us deliver your parcels on time and to the correct location.
Integrated senders, or those using Shopify should consider Google Places, NZ Post Parcel Address API, or the NZ Post Shopify address plugin. Some of these options may require IT development, so speak to us or your provider unsure.
All addresses should either be a valid Street address that consists of a Unit/building number, street number, street name, suburb and town or a valid PO Box address which will consist of PO Box/Private Bag number, suburb and town.
The NZ Post address validation web-service is available to most customers and can often be integrated into customer systems.
Street number + name Suburb Town/City + Postcode
Street number + name ‘RD’ + Rural Delivery number Mailtown + Postcode
PO Box’ + Box number Box lobby Town/City + Postcode
Street address with unit
Unit number + ‘/’ + Street number + name Suburb Town/City + Postcode
Rural address with unit
Unit number + ‘/’ + Street number + name ‘RD’ + Rural Delivery number Mailtown + Postcode
‘Private Bag’ + Bag number Town/City + Postcode
Street with building name
Floor + Building name Unit number + ‘/’ + Street number + name Suburb Town/City + Postcode
Rural address with building name
Building name Unit number + ‘/’ + Street number + name ‘RD’ + Rural Delivery number Mailtown + Postcode
PO Box and Private Bag addresses
Use the street number in preference to a building’s name. However, if you only have a building name, put it by itself on the line immediately above the street name and put any unit or floor above the building name.
Don’t use corner addresses (eg. ‘corner Main and High Streets’) or street number ranges (eg. ‘4-12 Main Street’).
If the street number includes a letter, leave out the space (eg. ‘21A Main Street’, not ‘21 A Main Street’).
Use the suburb if it is in common use. You can leave out a central city suburb (eg. ‘Auckland Central’).
Use ‘RD’ plus the RD number where the suburb would normally appear.
‘RD’ is space and punctuation free (eg. RD 1 not R D 1 or R.D.1)
Include the recipient’s name and where a Street Number is available, use it.
The mailtown on rural addresses does not relate to the physical location of the property, but rather where the rural delivery round for the address is based. eg. rural addresses in Piha are serviced from New Lynn, therefore the mailtown and postcode would be New Lynn 0772.
If you’re using a PO Box or Private Bag address, don’t include a street address as well.
PO Box and Private Bag numbers are space-free (eg. ‘PO Box 23226’, not ‘PO Box 23 226’).
‘PO’ is space-free (eg. ‘PO Box 23226’ not ‘P O Box 23226’).
‘PO’ is also punctuation-free – leave out the full stops.
You can leave out the box lobby name if it is exactly the same as the town/city name.
Private Bag addresses do not need a box lobby name.
This is the receiver's contact name which will accept the item or assist with the delivery of the item.
This is the phone number that will be used to contact the receiver to assist with delivery when required.
This is optional and will be information provided by the receiver to assist in parcel delivery.
Building Name (unit/level/floor)
This is the level/unit/floor and can contain a building name.
Address Line 1
This is the street number and name, which is a mandatory field required for the delivery of the parcel.
Address Line 2
This is the delivery suburb, which is a mandatory field required for the delivery of the parcel.
Address Line 3
This is the delivery Town, which is a mandatory field required for the delivery of the parcel.
These are optional and will be information provided by the receiver to assist in parcel delivery.
These fields are used to identify the sender and will be used in the event of the parcel not being deliverable and is required to be returned to the sender.
This is the company name or contact person who originally dispatched the parcel.
If you have an integrated service with NZ Post, you need to provide us with the right data in the right format. Learn more about our Data Injection standards (PDF - 230KB).
High quality addressing can reduce the time and money involved in handling returned mail and correcting address details. ‘Gone No Address’ returned mail is particularly costly as not only do you bear the cost of the wasted postage and materials, but also the downstream time, resource and lost opportunity costs.
Quality addressing also cuts your overall postage costs by making you eligible for our Bulk Mail rates. You can start making savings with as few as 300 same-sized items sent at one time. Accurate delivery is especially important for bills and statements, as missed or late payments can affect your cashflow – and frustrate your customers.
Improve customer relationships
Customers who receive incorrectly addressed mail, multiple mailings or who don’t receive mail they’re waiting for can feel undervalued and dissatisfied. Quality addressing helps your communication to reach the right people at the right time, which boosts customer satisfaction and loyalty.
More effective marketing
Better data means better insights, which gives you greater confidence when targeting offers and communications to existing and potential customers. The more relevant and personal the offers, the greater likelihood of success.
Our Quality Addressing products and services
We offer the following products to help you make the most of all the opportunities offered by high quality addressing.
Address Data Cleansing Service: we run your addressing data (postal and physical) and match it to our source data. The output can include fully cleansed address lines along with the match type. We can also append ‘other’ data elements where a unique address match is achieved.
Postal Address File (PAF): the easiest way to ‘clean up’ your database and ensure it’s accurate and up to date. This will also help you meet the addressing and postcode standards required to be eligible for our Bulk Mail rates.
Geographical Postal Address File (GeoPAF): overlays your database with geographical and Census information to give you rich insight into households all over the country – great for targeting and prospecting.
NZAD Mini: is a cut down version of the full NZAD for internal use only
Regionally Enhanced Delivery File (REDFile): gives you a snapshot of addresses from the Postal Address File (PAF) at certain times of the year, without you having to buy the full PAF licence. It’s useful if you want to do a one-off thorough cleanse of your data, rather than an ongoing cleansing programme.
New Zealand Change of Address (NZCOA): contains the most accurate and recent mover information, to help you keep your address database up to date, and stay in touch with customers who move.
Change My Address: register your business on this online service that lets your customers notify you when they move house or change their postal address. This service is provided free of charge to your customers.
Email [email protected], call Jo Davidson 027 241 3814 for more information, alternatively talk to your New Zealand Post Account Manager about your marketing objectives.
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
For the purposes of delivery targets, the day in which the item is accepted by us is day zero. If you post an item, or hand it over the counter in a New Zealand Post retail outlet after that day’s final clearance, or on Saturday or Sunday, day zero will be the next working day.
You can expect that items will usually arrive at their destination within the delivery target specified. Because New Zealand Post does not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer. For information on our delivery targets for international destinations, view our guide to World Zones.
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.
Cover for loss or damage, prohibited & restricted items