Print postage online help

Having problems or have questions when using our print postage online service? Try our help below.

What is print postage online?

This service allows customers to create, print and pay (via credit/debit card) postage for sending tracked parcels internationally by using New Zealand Post’s International Air, International Courier and International Express Courier services. Once you have printed two copies of your postage, and signed, all you need to do is attach your postage to your parcel with a clear pouch available at your local PostShop (if you’re sending overseas in future – order clear pouches online) and drop it off in one of the new posting boxes or hand it over the counter at your local PostShop, just like you can do now with prepaid parcels.

When can I use print postage online?

Any time you want to send a parcel using New Zealand Post’s International Air, International Courier and International Express Courier services and you have access to a computer and a printer.

What international services are available for print postage online?

International Air, International Courier and International Express Courier are the only services available.

What countries can I send to for print postage online?

International Express Courier

  • Worldwide document and merchandise courier service to over 220 destinations.
  • Ideal where speed is vital or items are of high importance.

International Courier

  • Available to 46 destinations.
  • Ideal where value for money and tracking are more important than speed.

International Air

  • worldwide parcels service to over 220 destinations
  • ideal where cost is more important than speed.

What value can my parcel be when I send using print postage online?

You can only send parcels internationally up to a value of NZ$1,000. For values over this amount please take your item into your local PostShop.

Can I request additional cover when using print postage online?

No. If you require additional cover please buy your postage at your local PostShop.

Where is my customs declaration?

You complete this as part of the print postage online process. By completing the consignment note, it will be printed as part of your postage. There is a section that does require you to sign.

How should I display my postage on my international parcels?

Insert the two printed and signed copies (on separate pieces of paper) of your postage into a clear pouch, available at your local PostShop (if you’re sending overseas in future – order clear pouches online).

When is my credit/debit card charged?

You are emailed an estimate for your postage based on the parcel details you entered. We check all parcels and charge your credit/debit card based on actual weight and dimensions. Weight is charged in 10g increments. We will notify you of the final price charged to your credit/debit card. This notification will occur when the parcel is processed by our International Mail Centre.

Why is parcel weight so important?

Parcel weight is charged in 10g increments. The postage estimate you receive is based on the parcel details that you have entered. We check all parcels and charge your credit/debit card based on actual weight and dimensions. We will notify you of the final price charged to your credit/debit card by email. This may be more or less than the postage estimate.

Do I need to enter my parcel dimensions in a particular order?

Enter the three dimensions of your parcel (height, width and depth) into each of the dimensions field in any order. We don’t mind which measurement goes into which dimension field.

Why can’t customers pay on their New Zealand Post account (TPID)?

Print postage online is a consumer product. Our business customers with credit accounts can use our RedClick service to send parcels using a New Zealand Post (TPID) account. A TPID is the account number that you would have been given by New Zealand Post when you became a business account holder. Find out more about our RedClick service.

Updating your postage

If you’ve made a mistake and entered the wrong parcel weight or dimensions or entered the wrong delivery details, you can create your postage again.

You can either click the ‘Start over’ link on the ‘Postage details’ step or ‘Update cart’ if you’re in the checkout.

To update postage in your cart, you need to remove the incorrect postage from your cart and start again.

What can I print my postage onto?

Print your postage onto two pieces of white A4 paper. You may also print your postage onto a shipping label. You may not alter your postage once it is in a printed form, other than to sign the customs declaration where indicated.

‘Add to cart and create another’

This button allows postage to be added to your cart, and then create another request to add further postage to your cart. This way you can purchase postage for multiple parcels in one order, so you only have to go through the checkout process once.

Where can I post my parcel?

Over the counter at your local PostShop, or New Zealand Post retail outlet through a posting box slot or at one of our new parcel posting box locations, which have a larger slot for bigger parcels.

How many parcels can I create documentation for at a time using print postage online?

As many as you wish to upload into your online shopping cart.

Tracking

If you're logged in then we will add your parcel tracking number to our tracking tool. From here, your parcel will be remembered and you can share your tracking details and/or subscribe to alerts.

Downloading your postage

If you’re having any issues downloading your postage, try our Adobe instructions below, and if you’re still having trouble contact our National Contact Centre.

Adobe

Having problems opening the PDF file?
You need Adobe Acrobat or Adobe Reader installed and enabled to view your postage.

If you don’t have Adobe Acrobat or Adobe Reader installed
You can download Adobe Acrobat or Reader from Adobe or carry on reading below.

In Adobe Reader, choose Edit > Preferences (Windows/UNIX) or Acrobat > Preferences (Mac OS), and select Internet under Categories.

Display PDF in Browser
Displays any PDF opened from the web in the browser window. If this option is not selected, PDFs open in a separate Acrobat window. On Mac OS, if you have installed versions of Adobe Reader and Acrobat, you can select which application and which version to use. This option isn’t available for UNIX, however browser preferences can be set in Edit > Preferences and select Internet under Categories, then either type the following path or browse to /usr/bin/firefox and then click OK.”

Feedback

As print postage online is a new service we would appreciate your feedback.

Terms & conditions

Read our full print postage online Terms and conditions.