International mail service announcements

Events outside New Zealand Post's control may affect delivery times for mail sent to and from New Zealand to some international destinations. There may also be items that we are temporarily unable to accept.

Samsung Galaxy Note7 Phones prohibited on all International Services

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For all international delivery targets see our world zones.

Affected destinations:

Tracking events for Items in Australia - 17 February

Due to essential system maintenance by Australia Post this weekend, we have been advised by Australia Post that customers will not be able to view any tracking events captured in Australia between 9.00pm Friday 17th February and 12:00pm (noon) Saturday 18th February. This applies both to viewing tracking events on the New Zealand Post website and to receiving tracking events through New Zealand Post APIs.

Tracking events performed during this outage will be available from 12.00pm (noon) Saturday 18th February.

We apologise for any inconvenience caused. Latest tracking events will be available again on the NZ Post Tracking site asap after this maintenance period.

This excludes Items sent by International Express Courier.

Brazil - update 9 January

The industrial action taken by Brazilian customs staff responsible for inspecting International Courier items is now over. There is currently some backlog of items that are being processed but these should be cleared over the next few days. This will include EMS items being sent from Brazil and International Courier items being sent to Brazil. Other postal products are not affected.


Sending honey

We are still working through compliance requirements with MPI for sending honey to China. In the meantime we can continue to accept personal parcels of honey over the PostShop counter.


Hellenic Post has advised that heavy snow storms in the north areas and the islands of Greece and as far south as Athens have resulted in disruptions to mail services since the 7 January. Please expect delays for all mail items to and from this region.


Correos y Telégrafos de Guatemala, has informed us that due to staffing and logistics difficulties, there will be a significant delay in mail processing and delivery for all mail products into and out of Guatemala throughout January 2017 and possibly longer. This could result in a delay of up to 3 or 4 weeks.

All mail services apart from International Express Courier will be affected.


Requirements for sending Passports to India using International Express Courier:

  • Shipments must be addressed to an Embassy/Consulate/Regulatory body.
  • Shipments must travel as a “Non Document” with an official letter to accompany it.
  • Value of the goods must be the stated as the replacement value of the passport.

Precious metal and stones to India via International Express Courier

Items made of (or mostly consisting of) precious metals and gemstones may not be sent to India with International Express Courier.

This applies to items made of gold, silver, rhodium, platinum, diamond, ruby, sapphire, emerald, opal and amethyst. It also applies to other precious metals and gemstones.

If a shipment contains fake precious metals or gemstones (e.g. imitation gold jewellery), this should be clearly specified on the airway bill and invoice. It will then be sent for testing and valuation before it can be customs-cleared and forwarded to the end receiver.

Shipping precious metals and gemstones from India is acceptable. Here the only limitation is the import regulations of the destination country.


Due to current events in the country, Libya has suspended the processing of incoming and outgoing mail. We hope to restore our regular service as soon as possible.


Romania has been affected by heavy winter conditions since January 6th with road and railways blocked as a result of blizzards. Mail services have been significantly impacted. Please expect delays for all mail products in an out of Romania for the time being.


Requirements for sending parcels to Russia using International Express Courier:

  • Parcels (gifts, merchandise or samples) sent to Russia using International Express Courier must be addressed from a business in New Zealand and addressed to a business in Russia.
  • Documents sent to Russia using International Express Courier may be addressed from, and/or to an individual party.


After heavy flooding on the 19-20th December, the collection and delivery of mail has just about returned to normal. Some delays on some items can be expected until the situation is fully restored. The following post codes are affected: 30710, 30590, 30591, 30592, 30720, 30729,30730, 30739.


Due to continuing unrest we are experiencing delays with mail delivery to Syria. We hope to restore our regular service as soon as possible.


Due to the situation in Ukraine all mail items addressed to the Crimea region are currently not able to be delivered. The post codes affected are 95000-99999.


Due to cyclone Donna which is currently affecting the country, EMS Operations are suspended as of today Monday 8th May 2017 until further notice. Other postal services may also be impacted and delayed.


Due to the escalating political situation in Yemen, mail dispatches have been suspended until further notice.

Items we are temporarily not accepting

Due to circumstances outside of our control, we are not accepting the following items until further notice:

  • Toner cartridges sent to any international destination.

Samsung Galaxy Note7 Phones prohibited on all International Services - 3 October 2016

Please note that effective immediately all Samsung Galaxy Note7 phones will not be permitted to be sent by any international service including International Express Courier, International Courier and International Air to any international destination.

This includes all Samsung Galaxy Note7 devices, including newly manufactured ones from the factory and old Samsung Note7 devices recalled from customers and retailers and distributors.