International mail updates

For further information on international sending restrictions, please visit the Prohibited and Restricted Items page.

Network Disruptions

Additional international sending restrictions (by country, service and/or item)

Austria

Start: 7 January
Ends: To be confirmed

Since 7th January 2019, heavy snowfall has closed roads and cut off many villages across the Alps, affecting non- collection and delivery of letter mail, EMS and parcels in the zip codes areas below: 

  • Lower Austria: 3100-3399, 3800-3999
  • Upper Austria: 4400-4599, 4800-4899
  • Salzburg: 5000- 5799
  • Tyrol+Vorarlberg: 6000 – 6999, 9900-9999
  • Styria: 8600-8999

As a result, significant delays are expected.  We will update once the postal operation resumes.

Brazil

Starts: 4 July 18
Ends: Until further notice

New Zealand mail sent to Brazil may be delayed due to a strike by the Brazilian customs office. Please note: The strike may not impact on our International Express Courier Service.

Dominican Republic

Start: 7 September 2017
Ends: Ongoing

Due to Hurricane Irma, the Dominican Republic Postal Service have advised that all postal services have been suspended.

El Salvador

Start: 21 February
Ends: Ongoing

Postal services in El Salvador have currently been suspended due to industrial action. As a result, significant delays in the delivery and collection of mail to and from El Salvador can be expected.

French Caribbean territories of Saint Martin, Saint Barthelemy

Start: 20 September 2017
Ends: Ongoing

Due to Hurricanes Irma and Maria, postal operations in Saint Martin (postcode 97133) and Saint Barthélemy (postcode 97150) have been suspended.

French Polynesia

Start: 9 March
Ends: Until further notice

As a result of current strike action, the forwarding of inbound and outbound postal items will be severely disrupted across French Polynesia from 6 March 2018.

Germany

Start: 15 January 19
Ends: To be confirmed

Due to strike actions of the security staff at Frankfurt Airport on Tuesday 15th of January, airmail processing will be restricted, delays are expected

Guatemala

Start: 20 February
Ends: Ongoing

Guatemalan Post has advised us that preparations are underway to enable Correos y Telegrafos to carry out its activities as the designated postal operator, this is now due to enter its final phase, which could take approximately 4 months. As a result, all mail services to Guatemala are suspended until further notice.

Israel

Starts: 7 November 
Ends: To be advised

Israel Postal Company, asks us to inform the designated operators of other Union member countries that a general strike, affecting postal services, flights, transportation, government services., has been called for Wednesday, 7 November 2018.
This will result in delays in postal services.

Italy

Starts: 7 January
Ends: To be advised

Update on 15 January 2019

Operations and delivery issues are still reported in the following areas:

January 7th

  • Territories of Chieti, Casacalenda, Vasto, Isernia, Sulmona, Avezzano, Campobasso and Casoli
  • Territory of Celico
  • Territories of Manfredonia, Gravina, Lucera and Deliceto 
  • Territories of Laurenzana, Castelgrande and Potenza
  • Territories of Leonforte, Regalbuto, Bronte and Paternò
  • Territory of Petralia Sottana

January 8th

  • Territories of Altamura, Gravina and Acquaviva delle Fonti
  • Territories of Leonforte, Regalbuto and Bronte
  • Territory of Petralia Sottana

Poland, Cyprus and Greece

Start: 7 January
Ends: To be advised

As result of upsurge mail traffic volumes arriving into Poland, Cyprus and Greece during the Christmas Festive Season, delivering time have been significant impacted.

South Africa

Start: 20 June
Ends: Until further notice

Update 7 September

South Africa Post is still clearing the backlogs following the postal strike. We are expecting delays of up to 35 working days.

Switzerland

Start: 13 January
Ends: To be confirmed

Heavy snowfall has closed roads and prompted strong avalanche warnings, impacting delivery in the Alpine region of Canton of Graubünde, in the eastern part of Switzerland. As result, there are significant delays on postal items in the postcode areas 72xx, 73xx, 75xx, 76xx and 77xx.

We will update once the postal operation resumes

Syria

Start: 2014
Ends: Ongoing

Due to the ongoing political situation in Syria, delays are to be expected with the local mail delivery service.

Thailand

Starts: 7 January
Ends: To be advised

Due to Tropical Storm Pabuk, which hit southern Thailand causing flash floods in Nahkon Si Thammarat Province, the delivery of letter, parcels and EMS items has been affected in postcode areas 80000-80999.

Tuvalu

Start: 16 August
Ends: Until further notice

There have been significant delays for mail product going into Tuvalu as a result on limited space capacity. We are now using another carrier but delivery may take longer than normal.

Ukraine

Start: 2014
Ends: Ongoing

Due to the ongoing political situation in Ukraine, all mail items addressed to the Crimea region are currently not able to be delivered. The post codes affected are 95000-99999.

Start: 23 December 2018
Ends: To be advised

Ukraine’s International Airport has imposed a temporary embargo on mail imports between 23 December to 3 January 19, to clear the backlog of mail. Delays for all mail items are to be expected.

Yemen

Start: 2015
Ends: Ongoing

Due to the ongoing political situation in Yemen, mail dispatches into and out of the country have been suspended.

Additional international sending restrictions (by country, service and/or item)

China - Honey

We are working through compliance requirements with MPI for sending honey to China. In the meantime, we can continue to accept personal parcels of honey over the PostShop counter.

Global – All Services – Printer Toner Cartridges

Start:2011
Ends: Ongoing

Due to International security requirements, we are not accepting printer toner cartridges sent to any international destination.

Global – All Services – Samsung Galaxy Note7

Start: 2016
Ends: Ongoing

Samsung Galaxy Note7 Phones prohibited on all International Services

All Samsung Galaxy Note7 phones will not be permitted to be sent by any international service to any international destinations.

This includes all Samsung Galaxy Note7 devices, including newly manufactured ones from the factory and old Samsung Note7 devices recalled from customers and retailers and distributors.

India – International Express Courier - Passports

Requirements for sending Passports to India using International Express Courier:

  • Shipments must be addressed to an Embassy/Consulate/Regulatory body.
  • Shipments must travel as a “Document” with an official letter to accompany it.
  • Value of the goods must be the stated as the replacement value of the passport.

India – International Express Courier - Precious metal and stones

Start: 2016
Ends: Ongoing

Precious metal and stones to India via International Express Courier:

  • Items made of (or mostly consisting of) precious metals and gemstones may not be sent to India with International Express Courier.
  • This applies to items made of gold, silver, rhodium, platinum, diamond, ruby, sapphire, emerald, opal and amethyst. It also applies to other precious metals and gemstones.
  • If a shipment contains fake precious metals or gemstones (e.g. imitation gold jewellery), this should be clearly specified on the airway bill and invoice. It will then be sent for testing and valuation before it can be customs-cleared and forwarded to the end receiver.
  • Shipping precious metals and gemstones from India is acceptable. Here the only limitation is the import regulations of the destination country.

Russia – International Express Courier

Start: 2016
Ends: Ongoing

Requirements for sending parcels to Russia using International Express Courier:

  • Parcels (gifts, merchandise or samples) sent to Russia using International Express Courier must be addressed from a business in New Zealand and addressed to a business in Russia.
  • Documents (including passports and National ID cards) sent to Russia using International Express Courier may be addressed from, and/or to an individual party.

Tajikistan – International Express Courier

Start: 2016
Ends: Ongoing

International Express Courier delivery service in Tajikistan has been suspended until further notice.

Thailand – International Express Courier - Prohibited and restricted commodities

Start: 2 October 2017
Ends: Ongoing

Update to prohibited and restricted commodities

The importation of the following items into Thailand requires permits or licenses from consignee regardless of quantities:

  • Cosmetics
  • Foodstuffs
  • Medicines

The following items are prohibited and will be destroyed by Thai Authorities:

  • E-cigarettes
  • Personal massagers
  • TV streaming boxes (e.g. Chromecast, Apple TV etc)